Battery Supervisor
About the role
The Battery Supervisor is responsible for ensuring optimal battery health, safety and availability across the network by supervising the monitoring and maintenance teams. This role oversees preventive and corrective maintenance, maximizing battery uptime, operational efficiency, and customer satisfaction, while supporting team development, process adherence, and cross-functional coordination.
Responsibilities
Lead and manage the battery monitoring and maintenance teams, ensuring effective planning, performance management, and optimal utilization of resources.
Plan, schedule, and coordinate preventive and corrective maintenance activities, including field operations and HQ-based maintenance.
Oversee battery commissioning and lifecycle management, including setup, tagging, SIM configuration, system recording, and initial battery swaps.
Develop, implement, and enforce SOPs for battery monitoring, maintenance, safety, and quality assurance.
Ensure compliance with safety standards, regulatory requirements, and internal policies, proactively identifying and addressing risks.
Coordinate tools, equipment, and parts planning, ensuring availability and readiness for all maintenance activities.
Work closely with the inventory and logistics teams to manage parts requests, transfers, recalls, replacements, and write-offs.
Review battery health data and monitoring reports to optimize maintenance schedules, reduce failures, and improve battery lifespan.
Collaborate with other supervisors and cross-functional teams to align battery operations with overall network and customer service objectives.
Support recruitment, onboarding, and continuous training of technicians, ensuring technical competence and adherence to safety standards.